Technical support prices

Base prices

Free services:

  • consultations by questions, undeclared in the manual;
  • corrections of errors, detected in 90 days of the program purchase or update;

Additional services prices:

Service Price, Russian RUB
Consultations by questions, declared in the manual, 1 hour 2 500
Developments, according to a customer requirements specification, 1 person/hour 3 300
Update of «SAMO-tour» program and «online-booking» module
Attention! It is impossible to update «SAMO-tour» program without «online-booking» module updating.
50% from total cost
Correction percent per each year without updating of the system. Calculated by number of years, passing from the last update. + 5% (from total cost per each year)


Tariff plan «CONTACT»

Includes:

  • phone, ICQ, Skype, E-mail consultations by responsible person of «SAMO-Soft» company;
  • correction of errors during the whole support period;
  • prices publication in search and booking system «Andromeda».

The prices of «CONTACT» tariff plan is 180 000 rubles per year;

Additional services prices:

Service Price, Russian RUB
Developments, according to the customer requirements specification, 1 person/hour 2 500
Update of «SAMO-tour» program and «online-booking» module
Attention! It is impossible to update «SAMO-tour» program without «online-booking» module updating.
25% from total cost

To conclude a support contract, it is necessary to update «SAMO-tour» program and «online-booking» module.
Updating price for the contract formation on «CONTACT» tariff plan is 35%* from current price of the system.
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(*) On an anticipatory repudiation of the contract by a Customer, the Customer engages to pay to the Executive 15% from a current price of the system.



Tariff plan «CLIENT»

Intended for companies, which use «SAMO-tour» program or «SAMO-tour» program + «online-booking» module;

Includes:

  • phone, ICQ, Skype, E-mail consultations by responsible person of «SAMO-Soft» company;
  • creation of technical support knowledge base;
  • updates of «SAMO-tour» program and «online-booking» module during the whole support period. No often than one time per quarter;
  • correction of errors during the whole support period;
  • access to «Background calculation of price-lists according to schedule» operation;
  • access to «Background deletion from prices catalog according to schedule» operation;;
  • access to «Online-booking for physical persons (B2C)» operation, included private office, possibility to print documents and payment system integration;
  • SMS-messages sending to tourists and agencies (500 SMS are included into the price);
  • database serving (deleting of an irrelevant data one time per year);
  • prices publication in search and booking system «Andromeda»;
  • one robot to send E-mails to agencies and tourists (by a Customer choice).

The prices of «CLIENT» tariff plan:

Number of    
workstations
Price per month, Russian RUB
«SAMO-tour» «SAMO-tour» + «online-booking» module + «Andromeda» services
from 1 to 9 10 000 28 000
from 10 to 14 13 000 33 000
from 15 to 19 17 000 44 000
from 20 to 49 27 000 55 000
from 50 to 99 33 000 83 000
from 100 to 149 42 000 105 000
more than 150 48 000 115 000

Additional services prices:
Service Price, Russian RUB
Developments, according to a customer requirements specification, 1 person/hour 2 500
One SMS-message (in addition to included into the package) By SMS tariff plan

To conclude a support contract, it is necessary to update «SAMO-tour» program and «online-booking» module.
Updating price for the contract formation on «CONTACT» tariff plan is 30%* from current price of the system.
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(*) On an anticipatory repudiation of the contract by a Customer, the Customer engages to pay to the Executive 20% from a current price of the system



Tariff plan «PARTNER»

Intended for companies, which actively use «SAMO-tour» program or «SAMO-tour» program + «online-booking» module;

Includes:

  • phone, ICQ, Skype, E-mail consultations by responsible person of «SAMO-Soft» company;
  • monthly developments of «SAMO-tour» program, but no more than 10 hours per month;
  • monthly developments of «online-booking» module, but no more than 5 hours per month;
  • updates of «SAMO-tour» program and «online-booking» module during the whole support period. No often than one time per month;
  • correction of errors during the whole support period;
  • consultations during the company technological process planning;
  • diagnostics of servers productivity slowdown of «SAMO-incoming» program + «online-booking» module;
  • access to «Background calculation of price-lists according to schedule» operation;
  • access to «Background deletion from prices catalog according to schedule» operation;
  • Access to «Online-booking for physical persons (B2C)» operation, included private office, possibility to print documents and payment system integration;
  • SMS-messages sending to tourists and agencies (1000 SMS are included into the price);
  • database serving (deleting of an irrelevant data one time per year);
  • prices publication in search and booking system «Andromeda»;
  • three robots to send E-mails to agencies and tourists (by a Customer choice).

The prices of «PARTNER» tariff plan:

Number of    
workstations
Price per month, Russian RUB
«SAMO-tour» «SAMO-tour» + «online-booking» module + «Andromeda» services
from 1 to 9 13 000 45 000
from 10 to 14 17 000 50 000
from 15 to 19 23 000 62 000
from 20 to 49 36 000 77 000
from 50 to 99 47 000 115 000
from 100 to 149 53 000 126 000
more than 150 62 000 145 000

Additional services prices:

Service Price, Russian RUB
Developments, according to a customer requirements specification, 1 person/hour 1 700
One SMS-message (in addition to included into the package) By SMS tariff plan

To conclude a support contract, it is necessary to update «SAMO-tour» program and «online-booking» module.
Updating price for the contract formation on «CONTACT» tariff plan is 25%* from current price of the system.
__________________
(*) On an anticipatory repudiation of the contract by a Customer, the Customer engages to pay to the Executive 25% from a current price of the system.



Tariff plan «BOSS»

Intended for companies, which use the whole line of products, integrated between each other. Tariff plan price is formed on a contract basis, depending on a number of used products, size of the databases, and number of reservations, coming from «online-booking» module.

Minimal support price is 300 000 rubles per month.
The system update for the contract formation on «BOSS» tariff plan is provided for free.

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(*) On an anticipatory repudiation of the contract by a Customer, the Customer engages to pay to the Executive 25% from a current price of the system.