Suitable for companies
For such companies there is an excellent solution - SAMO-touragent version of the client. The program, deployed in the cloud, is a practical and economical option, because excludes maintenance costs, the travel agency does not need a system administrator, most tasks are performed through those. support. You can also choose either full functionality, or simplified, depending on the needs of the business.
Even a not very large agency alone or with our help can introduce and use all the professional tools. Automate the travel agency in all areas: working with customers, sales, marketing and finance, but most importantly, that all this will allow you to monitor and analyze key indicators and draw the right conclusions regarding further development.
Networking agencies simply need a program for automation. SAMO-touragent will provide for this a wide range of opportunities. All the offices and legal entities of the company are clearly structured, each manager is attached to a specific office. Thanks to a well-thought-out structure and its elementary configuration, it is very easy to analyze the work of both individual employees, offices, and the work of the entire company as a whole.
from calling the tourist to receiving
review of the trip.
It does not matter where the customer applied to your company - from landlords, forms on the site, email, online messenger, by phone or through social network. network - no contact will be lost, as they can all be downloaded and saved in the travel agent to continue communication with the client and bring the matter to the sale of the tour.
Make beautiful and informative offers with tours and send them to customers using SAMO-select, for each such contact in the Travel Agent itself, "communication with the client" is automatically created for further work with the tourist. After the tourist is determined, for any position from the selection in one click in the program you can create a full-fledged application.
PHONE API or ready integration SAMO-touragent and MANGO-OFFICE will become for you an indispensable tool. You can not only track all incoming and outgoing calls, most importantly - you can minimize the percentage of lost calls and all statistics and conversation history will be available at any time.
The built-in search and booking system "Andromeda" will allow you to find offers to your customers online, and for this we do not need an Internet browser! Search for selected or all operators in the search engine. The search form is simple and easy to use! Our system does not store prices, but refers to the bases of tour operators, so the offers you found always have a 100% relevance for prices, availability of seats for flights and stops for hotels.
Increase sales and loyalty of your customers with this SAMO-touragent function. Customize the sending of letters by events, make individual templates, inform on the statuses of orders, collect reviews. Use it to the fullest - it's very convenient. Confirmed by users!
An excellent feature to greatly simplify the reception of payments and the separation of their applications. Your accountant will thank you!
The whole history of interactions
for each customer.
In SAMO-touragent, you can add a client, find a tour for him, book, accept payment, prepare documents, send a rest, get feedback on the trip.
In our time, it is so important to remember all the details related to the work process: someone call back, send somewhere an e-mail. So it's easy to forget something, and the "yellow" stickers continually peel off the monitor or blow them away with a draft! Our system of tasks and reminders will help you. Create a task for yourself or a colleague and the program will remind you about it at the right time. Not a single detail will not be left without attention.
Due to the fact that the database stores information about all the trips of the client, you always know what he likes and can easily find what he likes. You will be able to tell the client about special offers or inform about changing the departure time using the built-in mailing list and, of course, never forget to congratulate him on his birthday!
Identify the preferences of a tourist, pick up a suitable option for him, arrange an application and book a tour. You see the information on each sale separately and on the sales volume of the company as a whole: taking into account the individual conditions of work with the tour operator and the client's personal discount.
The program has templates that you can use in your work: contract with the client and jur. a person, an invoice for payment, a tourist permit, an application for a booking, etc. If necessary, you can customize any other document "for yourself," and the program can print online documents of tour operators.
All important figures are always
before you one click.
In the travel agency itself, you can filter out customers that have not been contacted since a certain date (for example, last year). The report displays a list of contacts of tourists with the topic of the last treatment and contacts. Our clients use the data of this report for returning customers, exchanging clients between managers, finding out the reasons for refusing to work with you, recruiting new clients for the customer base.
Remove this report after qualitative changes in the work (for example, the introduction of scripts, work with new advertising sources, connect IP telephony). Build "Funnel" for different managers, look for their weaknesses and strengths, conduct training. Look for "narrow" places, on which many customers are lost, eliminate the causes of "dumps" and again shoot the report.
Can you quickly answer the questions: which of the tour operators brought you the most revenue this season? Can you count on the increased commission of this tour operator? Which areas were the most profitable in this season? And in the past? Which of your regular customers have the right to expect significant discounts? Which hotels (and which category) do your customers prefer to host? To these and other questions, a comprehensive reporting system will help you quickly.
Set up the SAMO-touragent,
that was convenient.
Assign your users access rights. For example, managers work with applications and payments, and the accountant with payments and reports, etc.
The wide functionality of the program will allow you to establish an efficient workflow in your travel agency, thereby freeing managers time to work more tightly with tourists.
Most of the integration is easily configured through the personal office of the travel agent on agent.samo.ru. Automate your work as much as possible.
A simple and user-friendly interface will help you quickly get comfortable with the program.